Returns must be requested within 30 days of product receipt, and may be subject to a restocking fee
Product must be in original packaging to be accepted
Shipping & Returns
Free Shipping on Every Item, Every Day
General Shipping
At Office Chairs Now, all shipments within the contiguous USA are free, with no exceptions. Typically, orders placed with us ship out within 2-3 business days. Some customized items will require a bit more time (lead times are noted on the product page). Tracking numbers will be emailed to you once your order ships. We use both UPS and FedEx, as well as numerous LTL freight carriers for larger items and large shipments.
All items are shipped unassembled or partially assembled unless otherwise noted.
In the case of bulk orders (typically 6+ items) and all oversized or heavy items, an LTL freight carrier will be utilized and may require additional travel time. All freight shipments are dock-to-dock ("tailgate") deliveries. This means that you must be available to unload the item(s) from the tailgate of the truck. If you are not available and the carrier has to reschedule/redeliver your order, you will be subject to a $120 redelivery charge (per occurrence). If you require any additional services, such as a liftgate or inside delivery, additional charges will apply. Please note that inside delivery only requires the driver to deliver the item(s) through the threshold of a building's ground floor.
Shipments to Alaska, Hawaii, Canada, US Territories, and International Locations
We do not ship to these areas at this time. Shipping heavy items, like office chairs, commonly experience issues with damage in transit due to carrier mishandling and the long journey. We have chosen to forego shipping to these destinations at this time and limit our sales territory to the contiguous United States.
Damages & Exchanges
Customer Satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have delivery issues. If your item is damaged during shipping, take photos of both packaging and the item and notify us within five days. We'll help you get the replacement parts you need. When accepting delivered goods by LTL freight, have the driver wait while you inspect the shipment and document any visible damage on the delivery receipt. All of our products are backed by a manufacturer's warranty. You contact us directly or the manufacturer for warranty information. For exchanges, please use the same instruction as with our return policy and place a new order for the preferred item.
Standard Return Policy:
All in-stock items (not custom) can be returned within 30 days. Items must be returned in the original packaging and in like new condition. The customer is responsible for arranging shipping of the item. The restocking fee will be 25%. All exceptions please see below.
Not Returnable:
- Items that are custom upholstered per order therefore cannot be returned.
- Assembled Casegoods (standard desks, bookshelves, credenzas etc.)
- Customized orders (items not available on the website).
Damaged Items:
- Please contact us via our Contact Form immediately if any product is damaged.
- MW reserves the right to send replacement parts to make the item complete.
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Return Instructions
All returns must be approved in writing from our customer service team.
- A Return Merchandise Authorization (RMA) number is required for all returns. Please do not return any items without first receiving your RMA number, they will not be accepted and will be returned back to you
- All items must be returned in the original packaging. Very important: Without the original packaging, items can be damaged during return transit, and will be returned back to you
- Disassembly, shipping, and/or packaging materials are not services that we provide
- Return requests must be submitted via our Contact Form within 30 days of receiving the item
- Return approvals take between 3-5 business days. Once approved, an RMA number and instructions will be issued
- Return authorizations expire 30 days after approval; please contact us if you need additional time to return your order
- Once we receive the return, it is processed within 3-5 business days. When the return has been inspected and accepted, a refund less restocking fees will be issued
- Credit card transaction providers can take 2-5 business days to post your refund. If you’ve received notification from us that you’ve been refunded, and you haven’t seen your refund post to your credit card in 2-5 days, please double check the account that was used to make the purchase, then contact your credit card provider directly.
Order Cancellations or Changes
- Many orders ship the same day they’re placed, please let us know immediately if you decide to cancel or change your order. If your order has not yet shipped and you need to change or cancel it, please call or fill out the Contact Form on the contact us page.
- If the item has already shipped, we are unable to reroute shipments. In those cases, you will need to receive the order and then complete the returns process by filling out the Contact Form and include the RMA number provided by Office Chairs Now.
- Custom cut, special order case goods or laminate desktops have an extended lead time and are subject to a 20% cancellation fee if the manufacturing process for your desktop has started prior to your cancellation
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LIMITED LIFETIME WARRANTY
www.Office Chairs Now.com
hereby warrants products distributed shall be free from defects in original material and workmanship under normal use and service. For complete warranty details on a specific product or manufacturer, please email us via our Contact Form .